This course has been developed in conjunction with the sector skills council for chemical, pharmaceutical, oil and gas, petroleum and polymer industries and is embedded within the Cogent Gold Standard national framework for competency and professional development across this sector. The certificate is 75 Guided Learning Hours long consisting of 9 mandatory units of; Developing yourself as a team leader; Motivating the team to perform; Developing your team; Induction and coaching in the workplace; Leading your team; Planning and monitoring work; Dealing with change; Briefing your team and Communicating with people outside the work team.

This course has been developed in conjunction with the sector skills council for chemical, pharmaceutical, oil and gas, petroleum and polymer industries and is embedded within the Cogent Gold Standard national framework for competency and professional development across this sector. The award is 30 Guided Learning Hours long consisting of 3 mandatory units; Managing customer service, Understanding organisations in context and Working with costs and budgets totaling 4 credits. The course is 4 days long but there is the option to achieve the Award via distance learning through workbooks and work based assignments.

This course has been developed in conjunction with the sector skills council for chemical, pharmaceutical, oil and gas, petroleum and polymer industries and is embedded within the Cogent Gold Standard national framework for competency and professional development across this sector. The award is 39 Guided Learning Hours long consisting of 5 mandatory units; Solving problems and decision making, Planning to work efficiently, Organising and delegating, Managing projects and Managing the effective use of equipment totaling 8 credits. The course is 6 days duration but there is the option to achieve the Award via distance learning through workbooks and work based assignments.

This course has been specifically designed for team leaders with limited authority for managing resources that are looking to motivate their team members and achieve agreed outputs. The course is 46 Guided Learning Hours long and consists of 6 units, one of which, Developing yourself as a team leader, is mandatory, and 5 further units, Managing yourself; Developing your team; Induction and coaching in the workplace; Leading your team; Briefing your team.

This course has been specifically designed for team leaders with limited authority for managing resources that are looking to motivate their team members and achieve agreed outputs and builds on the Award but can be done without doing the Award first. The course is 82 Guided Learning Hours long and consists of 10 units, three of which, Developing yourself as a team leader; Motivating the team to perform and Planning and monitoring work are mandatory. A further 7 units, Managing yourself; Developing your team; Induction and coaching in the workplace; Leading your team; Briefing your team; Diversity in the workplace and Dealing with change need to be completed to gain the full certificate.

This award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The course is 15 Guided Learning Hours long and is made up of a minimum of 5 credits. There are no mandatory units and the units are the same as for the Level 3 FLM course. We have a standard 4 unit course which covers an excellent range of skills needed by a First Line Manager, but you can tailor the course to your specific requirements by choosing any combination of the 23 units Pet&r can deliver. The course is 4 days long but there is the option to achieve the Award via distance learning through workbooks and work based assignments.

This award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The course is 34 Guided Learning Hours long and is made up of a minimum of 5 credits. There is a mandatory 2 credit unit 'Solving Problems and Making Decisions' are then participants are required to do further optional units to a value of 3 credits. We have a standard 7 unit course which covers an excellent range of skills needed by a First Line Manager, but you can tailor the course to your specific requirements by choosing any combination of the 23 units Pet&r can deliver.

This award is a concise qualification made up of three mandatory units which introduce the key aspects of coaching in the workplace. In Unit 1 'Understanding good practice in workplace coaching', the role of the workplace coach is explored. In Unit 2 ‘Organising workplace coaching' participants look at the range and value of different learning resources to support safe and effective coaching, alongside practical skills in how to monitor and record learner progress. In Unit 3 participants plan and organise workplace coaching sessions, undertaking coaching and then monitoring/reviewing their own workplace coaching performance.

The certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). The course is 62 Guided Learning Hours made up of a minimum of 25 credits. There are 3 mandatory units; Understanding change in the workplace, Planning change in the workplace, and Achieving objectives through time management, totaling 5 credits. The other 20 credits can be made up from any of the 23 units Pet&r can deliver. The course is 19 days long but there is the option to achieve the Certificate via distance learning through workbooks and work based assignments.

The certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). The course is 120 Guided Learning Hours made up of a minimum of 20 credits. There are 4 mandatory units; Solving problems and making decisions, Understanding change in the workplace, Planning change in the workplace, Achieving objectives through time management, totalling 7 credits. The other 13 credits can be made up from any of the 23 units Pet&r can deliver.

The award is a concise qualification made up of two mandatory units ‘Understanding the management role’ and ‘Developing management skills’ Here learners cover the core research, analysis and groupworking skills essential to practising or potential middle managers. The course is a minimum of 34 Guided learning hours long made up of a minimum of 8 credits from the 2 mandatory units delivered over 5 days.

The ILM Level 4 Award in Managing Equality and Diversity in an Organisation has been designed to help practising or aspiring managers develop an understanding of the nature and origins of personal values, beliefs, attitudes and prejudices, and the impact these can have on workplace behaviour. It consists of 1 mandatory unit worth 3 credits and a minimum of 16 Guided learning hours. The award is delivered over 2 days with some work based activity required.

The certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). The course is a minimum of 59 Guided learning hours long made up of a minimum of 22 credits. 8 credits are from the 2 mandatory units mentioned within the award. The other 14 credits and required guided learning hours can be obtained by choosing from the 22 optional units Pet&r can deliver. We have developed a suggested programme which is 12 days duration.

One of a manager’s most important functions is the development and training of the team. Sometimes this is done directly by the manager, at other times it is carried out by others, but the manager still has a significant role to play. This three day intensive and practical workshop is designed to develop managers’ skills in training their staff and covers all aspects of the process from identifying needs, through development of materials and delivery of instruction, presentations, and group activities, to evaluation.

This two-day workshop is aimed at supervisors with responsibility for employees. It explores the role of the manager supervisor and the links between the team and the organisation. This session helps supervisors to identify their own leadership style and ways in which they can develop by learning from others. We will also look at other aspects of leadership, tailored to meet the needs / status of the participants.

This 1.5 day workshop is aimed at managers and supervisors throughout the organisation and has been designed to ensure that every employee works in such a way as to add value for the customer and enable continuous improvement. Without customers an organisation cannot exist. But customers change as do their needs. To continue to satisfy their needs, the organisation must adapt, improve, and grow. It must also pay particular attention to its employees at all levels – not just those who deal directly with the customer.

The aim of this course is to enable frontline staff to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving such conflicts. The course will focus on non-physical intervention techniques on managing and de-escalating potentially violent incidents within the work environment.

This 1.5 day programme addresses the issues and problems surrounding change and its’ impact on people. We will look at the ways in which you can manage your people to achieve the change most effectively, and reduce any negative impact on them (and on yourself!). We will also consider the tools and techniques for stimulating and achieving continuous improvement, and how to encourage creativity and innovation in team members.

This 1.5 day programme explores the difficulty in balancing the need to set and maintain standards of behaviour required by the organisation with the individual rights of employees. We will look at difficult situations such as absence and poor performance, as well as broader principles such as rights and responsibilities, dignity at work, harassment and bullying.

Local authorities have a vital role to play in eliminating discrimination, breaking down barriers preventing people from accessing services, and improving the quality of life for the people of the borough. This course has been designed to help managers update their knowledge of equality and diversity. It will examine the ways in which managers can translate policy to action, set and maintain standards of behaviour, and fulfil their responsibilities in respect of employment, service delivery, and carrying out public functions.

This 1.5 day programme explores the characteristics of effective teams and the factors which managers and supervisors need to focus on to ensure that the team functions efficiently. It addresses the issues and problems of building and leading teams, from adding a new member to the team, through team development to team repair and restructuring.

This 1 day course will help develop the knowledge and understanding needed to manage time effectively. It includes understanding key tasks associated with own role, the key skills required to prioritise the use of own time and understanding how to plan own work

This 2 day course will help you develop the knowledge, understanding and skills to be assertive in difficult situations, be a good leader and handle conflict in an appropriate manner. It will help you recognise personal strengths and achievements, understand assertiveness techniques and the different types of leadership

This 1 to 2 day course will help develop the knowledge and understanding needed to be able to produce and deliver effective presentations in a variety of contexts. It includes the importance of planning and preparation, appropriate verbal and non-verbal behaviour, understanding how to structure an effective presentation and the effective use of visual aids

This 1 day course will help you develop the knowledge and understanding of how to prepare agendas, the structure of meetings and how to participate effectively in a variety of meetings.

This 1 day course will help you develop the knowledge and understanding of what stress is, the signs and symptoms and how to cope with and reduce stress. It will look at recognising the signs of stress in ourselves and others, the causes and effects of stress and ways of managing stress

This 1 day course with job related activity will help you develop the knowledge and understanding of equality and diversity and its importance within the workplace and society. It will look at the difference between equality and diversity, which groups in society are most vulnerable to stereotyping and how this can lead to prejudice and discrimination, current legislation supporting equality in the workplace, concepts of bullying and harassment as forms of discrimination, the impact of discrimination on an individual and an organisation and how working practices support or cause barriers to equality and diversity

This 1 day course will help you develop the knowledge and understanding of how to prepare agendas and minutes within a variety of settings. it will look at the process of minute taking, distinguishing between different types of minutes, arranging information in a clear manner, proof reading and preparing minutes for circulation

This 1 day course will help you develop the knowledge and understanding of how to communicate effectively within a variety of settings and the importance of listening in communication. It will look at recognising the importance of effective communication and what is verbal and non-verbal communication

This 2 day course will help you develop the knowledge and understanding of learning styles and the skills to plan and deliver appropriate training including how to manage groups, handle difficult delegates and the importance of evaluation.

This 2 day course will help you develop the knowledge and understanding of the principles of blocked performance, help resolve performance and attendance problems, understand and apply relevant corporate policies and procedures including the performance management framework and follow best practice in ensuring a tolerant and supportive workplace for all employees.

This 1 day course with on the job activity will help you develop the knowledge and understanding of the nature and consequences of problems, the importance of gathering informationwhen solving problems and how to use different techniques to identify solutions and solve problems.

This 1 day course will help you develop the knowledge and understanding of different leadership styles, the principles of motivation and how to delegation effectively

This 1 day course will help you develop the knowledge and understanding of leadership styles and motivation to enable you to improve as a leader and motivate your team to perform.

This 1 day course will help you develop the knowledge and understanding of what leadership is, what makes a good leader, different leadership styles and how to use these skills to deal with problems leaders face.

This 1 day course will help you develop the knowledge and understanding of team roles and development stages, how to identify and monitor training needs and understand the importance of coaching and mentoring an individual within a team.