Accredited courses

This course is designed for those either just starting or intending to start their first position as a team leader. The course consists of 3 units: Developing yourself as a team leader, Workplace communication and Improving the performance of the work team. Due to the unitised nature of the course alternative units can be used to those given. Assessment is by short answer questions or workbased assignments.

This course is designed for those either just starting or intending to start their first position as a team leader. The course consists of 11 units: Developing yourself as a team leader, Workplace communication and Improving the performance of the work team, Developing the work team, Understanding effective team working, Leading your work team, Induction and coaching in the workplace, Planning and monitoring work, Managing yourself, Using information to solve problems and Understanding change in the workplace. Due to the unitised nature of the course alternative units can be used to those given. Assessment is by short answer questions or workbased assignments.

This course is for those under taking or planning to undertake a coaching role within their organisation or team. It consists of 3 units: Understanding good practice in workplace coaching, Reflecting on workplace coaching skills and Undertaking coaching in the workplace. Assessment is via workbased assignment, coaching diary and supervised coaching sessions.

This course is designed for those either just starting or intending to start their first position as a first line manager. The course consists of 3 units: Understanding leadership, Understanding the communication process in the workplace and Leading and motivating a team effectively. Due to the unitised nature of the course alternative units can be used to those given. Assessment is by workbased assignments.

This course is designed for those either just starting or intending to start their first position as a first line manager. The course consists of 8 units: Understanding leadership, Understanding the communication process in the workplace, Understand how to establish an effective team, Leading and motivating a team effectively, Understanding discipline, Understanding training and coaching in the workplace, Understanding performance management and Managing workplace projects. Due to the unitised nature of the course alternative units can be used to those given. Assessment is by workbased assignments.

This course is designed for those middle managers who want to know more about, or have responsibility for Equality and Diversity in their organisation or team. It consists of 1 unit Managing Equality and Diversity in own area and assessment is by a workbased assignment.

This course is designed for those either just starting or intending to start their first position as a middle manager. The course consists of 2 units: Developing your leadership style and Motivating people in the workplace. Due to the unitised nature of the course alternative units can be used to those given. Assessment is by workbased assignments.

This course is designed for those either just starting or intending to start their first position as a middle manager. The course consists of 5 units: Developing your leadership style, Motivating people in the workplace, Management communication, Developing individual mental toughness and Planning and leading a complex team activitiy. Due to the unitised nature of the course alternative units can be used to those given. Assessment is by workbased assignments.

One of a manager's most important functions is the development and training of the team. Sometimes this is done directly by the manager, at other times it is carried out by others, but the manager still has a significant role to play. This three day intensive and practical workshop is designed to develop managers' skills in training their staff and covers all aspects of the process from identifying needs, through development of materials and delivery of instruction, presentations, and group activities, to evaluation.

This two-day workshop is aimed at supervisors with responsibility for employees. It explores the role of the manager supervisor and the links between the team and the organisation. This session helps supervisors to identify their own leadership style and ways in which they can develop by learning from others. We will also look at other aspects of leadership, tailored to meet the needs / status of the participants.

This 1.5 day workshop is aimed at managers and supervisors throughout the organisation and has been designed to ensure that every employee works in such a way as to add value for the customer and enable continuous improvement. Without customers an organisation cannot exist. But customers change as do their needs. To continue to satisfy their needs, the organisation must adapt, improve, and grow. It must also pay particular attention to its employees at all levels - not just those who deal directly with the customer.

The aim of this course is to enable frontline staff to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving such conflicts. The course will focus on non-physical intervention techniques on managing and de-escalating potentially violent incidents within the work environment.

This 1.5 day programme addresses the issues and problems surrounding change and its impact on people. We will look at the ways in which you can manage your people to achieve the change most effectively, and reduce any negative impact on them (and on yourself!). We will also consider the tools and techniques for stimulating and achieving continuous improvement, and how to encourage creativity and innovation in team members.

This 1.5 day programme explores the difficulty in balancing the need to set and maintain standards of behaviour required by the organisation with the individual rights of employees. We will look at difficult situations such as absence and poor performance, as well as broader principles such as rights and responsibilities, dignity at work, harassment and bullying.

Local authorities have a vital role to play in eliminating discrimination, breaking down barriers preventing people from accessing services, and improving the quality of life for the people of the borough. This course has been designed to help managers update their knowledge of equality and diversity. It will examine the ways in which managers can translate policy to action, set and maintain standards of behaviour, and fulfil their responsibilities in respect of employment, service delivery, and carrying out public functions.

This 1.5 day programme explores the characteristics of effective teams and the factors which managers and supervisors need to focus on to ensure that the team functions efficiently. It addresses the issues and problems of building and leading teams, from adding a new member to the team, through team development to team repair and restructuring.

This 1 day course will help develop the knowledge and understanding needed to manage time effectively. It includes understanding key tasks associated with own role, the key skills required to prioritise the use of own time and understanding how to plan own work

This 2 day course will help you develop the knowledge, understanding and skills to be assertive in difficult situations, be a good leader and handle conflict in an appropriate manner. It will help you recognise personal strengths and achievements, understand assertiveness techniques and the different types of leadership

This 1 to 2 day course will help develop the knowledge and understanding needed to be able to produce and deliver effective presentations in a variety of contexts. It includes the importance of planning and preparation, appropriate verbal and non-verbal behaviour, understanding how to structure an effective presentation and the effective use of visual aids

This 1 day course will help you develop the knowledge and understanding of how to prepare agendas, the structure of meetings and how to participate effectively in a variety of meetings.

This 1 day course will help you develop the knowledge and understanding of what stress is, the signs and symptoms and how to cope with and reduce stress. It will look at recognising the signs of stress in ourselves and others, the causes and effects of stress and ways of managing stress

This 1 day course with job related activity will help you develop the knowledge and understanding of equality and diversity and its importance within the workplace and society. It will look at the difference between equality and diversity, which groups in society are most vulnerable to stereotyping and how this can lead to prejudice and discrimination, current legislation supporting equality in the workplace, concepts of bullying and harassment as forms of discrimination, the impact of discrimination on an individual and an organisation and how working practices support or cause barriers to equality and diversity

This 1 day course will help you develop the knowledge and understanding of how to prepare agendas and minutes within a variety of settings. it will look at the process of minute taking, distinguishing between different types of minutes, arranging information in a clear manner, proof reading and preparing minutes for circulation

This 1 day course will help you develop the knowledge and understanding of how to communicate effectively within a variety of settings and the importance of listening in communication. It will look at recognising the importance of effective communication and what is verbal and non-verbal communication

This 2 day course will help you develop the knowledge and understanding of learning styles and the skills to plan and deliver appropriate training including how to manage groups, handle difficult delegates and the importance of evaluation.

This 2 day course will help you develop the knowledge and understanding of the principles of blocked performance, help resolve performance and attendance problems, understand and apply relevant corporate policies and procedures including the performance management framework and follow best practice in ensuring a tolerant and supportive workplace for all employees.

This 1 day course with on the job activity will help you develop the knowledge and understanding of the nature and consequences of problems, the importance of gathering informationwhen solving problems and how to use different techniques to identify solutions and solve problems.

This 1 day course will help you develop the knowledge and understanding of different leadership styles, the principles of motivation and how to delegation effectively

This 1 day course will help you develop the knowledge and understanding of leadership styles and motivation to enable you to improve as a leader and motivate your team to perform.

This 1 day course will help you develop the knowledge and understanding of what leadership is, what makes a good leader, different leadership styles and how to use these skills to deal with problems leaders face.

This 1 day course will help you develop the knowledge and understanding of team roles and development stages, how to identify and monitor training needs and understand the importance of coaching and mentoring an individual within a team.