Pet&r - Personnel, Equality, Training & Recruitment
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Courses
If you wish to pay by cheque or purchase order number, please download the accompanying PDF, fill in and return to us with payment or PON.Making Decisions (BMD13)
Thursday 4th April 2013 5pm to 7pm
Tees Valley TBC
We make decisions every day both in private and at work. This session looks at gathering information to
generate options, types of decisions required and the use of decision making models and techniques to
make valid decisions. It also looks at decision making in relation to goals which specify the quality or quantity
of the desired results.
Content: Handling and identifying data, Generating solutions, Constraints and criteria, Decision making tools
£75.00 (each / exc. VAT)
Attention! Hot Topic 1 for in-house training- Leading Virtual Teams
As the speed of communication increases and the technology to enable that becomes more accessible to everyone; organisations have much more choice and freedom in locating and engaging the best workers, bringing them together, and enabling them to balance work and other interests. Strategies can be designed with multiple payoffs in terms of reducing carbon footprint and overheads, engaging with employees, and being more responsive to customer and market needs. For managers that presents a series of new challenges and the need to develop new ways of leading and managing the increasingly remote and diverse workforce that comes from new ways of working.
This practical and participative event will introduce some of the key issues in leading virtual teams and some of the trends that are developing in this area. Developed through discussion with senior practicing Virtual Leaders, and supported by academic research, the course allows consideration of practical operational matters that cannot be ignored as well as wider strategic choices that organisations now have. The main focus will be on managing people, maintaining trust, resolving performance issues, and enabling personal development. Throughout the session, we will aim to focus on specific concerns that participants are experiencing or anticipating.
For costs please contact lynne@petandr.co.uk
£0.00 (each / exc. VAT)
Attention! Hot Topic 2 for in-house training- Can I Have a Word, Please?
No matter how big the company or how strong the team spirit, from time to time problems will develop between people at work. It may be put down to a personality clash, or a bad recruitment decision; it may be a performance issue or relationships may be breaking down. Whatever the nature of the problem is, no-one wants to deal with it, and few people are willing to accept responsibility for it.
Using real life examples from his own experience and that of volunteers in the room, Peter Hammond will offer strategies for tackling difficult people problems from B.O. to bolshiness and beyond. Demonstrating techniques that suit either systems thinker or people people, areas covered will include:- Analysing context, Exploring options, Agreeing solutions, Focusing on behaviour, And the correct application of Human Resources policies.
For costs please contact lynne@petandr.co.uk
£0.00 (each / exc. VAT)
Attention! Hot Topic 3 for in-house training - Team Resilience
With Mental Toughness, we help people to cope with pressure and achieve peak performance. Well now for something completely different, Team Resilience: a way of applying the concepts of mental toughness to teams in transition! Whether it be through restructure, redundancies, or growth, teams are finding that they have a new set of members with some playing different roles from those that they adopted before. Mental toughness principles can help teams make that shift from the known to the unknown, and deal with baggage and resistance, especially when things need to change quickly.
This interactive session will look at the 4 Cs of mental toughness, Control, Challenge, Commitment, Confidence and how these impact on individuals and the team as a whole and how you can use them to build a strong functioning team.
For costs contact lynne@petandr.co.uk
£0.00 (each / exc. VAT)
Attention! Hot Topic 4 for in-house training - Helping People Survive Transition
In difficult times for the global economy many organisations are having to take the difficult step of transferring staff to a new organisation or make them redundant. A lot of effort goes into letting people go, but much less attention is paid to those left behind. This impacts on the organisation in a number of different ways and presents managers with several new challenges to address, in respect of both operational and people management.
This participative session has been designed to provide HR managers with techniques to help them support their management colleagues and respond to the challenges they face and give them the opportunity to develop shared strategies to cope in an increasingly difficult work environment.
During the event we will address managers particular concerns in respect of: Managing people through change;
The impact of the changes on the workforce and operations; How to achieve more with less; Action learning to establish key issues and problem areas; Breaking bad news and coping with survivors; How to ensure flexibility in a workforce that may offer resistance.
For costs contact lynne@petandr.co.uk
£0.00 (each / exc. VAT)
Building the Team (BBT13)
Thursday 11th July 2013 5pm to 7pm
Tees Valley TBC
This session explores the characteristics of effective teams and the factors which managers and supervisors need to focus on to ensure that the team functions efficiently. The session helps managers to identify how well their team is working, and to discuss and consider strategies to build on strengths and reduce the impact of weaknesses. We will also look at the stages of an established model of group formation and how to maintain trust at work.
Content: Characteristics of groups and teams; Team roles and behaviours; Team formation, development; and balancing techniques; Trust
£75.00 (each / exc. VAT)
Coaching Basics (BCB13)
Thursday 20th March 2014 5pm to 7pm
Tees Valley TBC
This session looks at the pros and cons of coaching in relation to other forms of training to suit the needs and learning styles of individuals. We will also look at the nature of the coaching relationship that first line managers may enter into with their staff or with other people in the workplace. We will explore this relationship to identify the skills needed, processes involved, different coaching models, and issues arising in relation to them.
Content: Coaching roles, responsibilities and behaviours; Coaching competencies; Appropriate coaching techniques; Communication; Barriers; Feedback; Evaluation
£75.00 (each / exc. VAT)
Communication Skills (BCS13)
Wednesday 10th April 2013 5pm to 7pm
Tees Valley TBC
Communication is essential for leading and motivating, allocating and monitoring tasks, and keeping the team together. This course explores the importance of communication at all levels of the organisation. Whether face to face or using increasingly flexible technology, it is always the senders responsibility to ensure that their message is presented appropriately, and to ensure that it is understood. The course looks at overcoming barriers, selecting appropriate communication methods and checking reception and understanding.
Content: Importance of effective communication; What can go wrong; Verbal communication; Tone of voice; Building rapport; Barriers to listening; Active listening
£75.00 (each / exc. VAT)
Continuous Development (BCD13)
Thursday 16th May 2013 5pm to 7pm
Tees Valley TBC
We never stop learning or developing, they key is to focus that development to meet the objectives we have to or want to achieve. This course looks at the different ways you can develop yourself or your team including, training courses, coaching, mentoring and self-learning. It looks at how to decide which option works best in different situations and how to evaluate the effectiveness of development activities. Finally it looks at developing individual development action plans.
Content: Training needs analysis, barriers to learning, development methods and appropriateness, development plans and learning logs, monitoring and evaluating development.
£75.00 (each / exc. VAT)
Delegation and Empowerment (BDE13)
Thursday 17th October 2013 5pm to 7pm
Tees Valley TBC
Through delegation a leader can ensure that the right jobs get done by the right people, workload is fairly distributed, and individual strengths and areas for development are recognised and addressed. This course will look at the basics of allocating work amongst team members, and also help to avoid some of the pitfalls that new leaders sometimes find challenging.
Content: Difference between delegation and empowerment; What can,cant be delegated; Benefits to those involved and the organisation; Barriers to delegation; Human resource planning; Monitoring effectiveness
£75.00 (each / exc. VAT)
Effective Feedback (BEF13)
Thursday 2nd May 2013 5pm to 7pm
Tees Valley TBC
If you dont know you are doing well or badly, how are you going to change or feel good about something. Feedback is vitally important to ensure that people feel valued or to try and help rectify performance or other problems. This course looks at the need for feedback and how to give appropriate feedback for a variety of situations.
Content: What is feedback; Giving and getting feedback; Positive feedback; 4 step feedback; 2 way feedback
£75.00 (each / exc. VAT)
Leadership Styles (BLS13)
Tuesday 10th September 2013 5pm to 7pm
Tees Valley TBC
This course explores the role of the leader and the links to the team and the organisation. The session will look at leadership styles and help you to identify your own leadership style and ways in which you can develop by learning from others. We will also look at factors which influence the choice of leadership styles or behaviours in workplace situations and their effect on individual and group behaviour.
Content: Leadership style/behaviour; Situational Leadership; Action Centred Leadership, Team, Task Environment;
£75.00 (each / exc. VAT)
Leading a Team Effectively (BLTE13)
Thursday 25th July 2013 5pm to 7pm
Tees Valley TBC
This session helps managers or team leaders to consider strategies to build on strengths and reduce the impact of weaknesses within a team. We will also look at the pros and cons of different ways of allocating tasks and responsibilities, and how different approaches lend themselves to different situations. Finally, we will consider the tricky issues of motivation and reward.
Content: Task, team and environment; Leadership models; Motivation cycle and theories of motivation; Feedback and reward
£75.00 (each / exc. VAT)
Managing Absence (BMA13)
Thursday 20th February 2014 5pm to 7pm
Tees Valley TBC
This course is aimed at managers and supervisors with responsibility for employees who will from time to time be absent from work. Sometimes that absence is health related, at other times it is not. It will look at causes of absence and preventative measures which can be taken to reduce absence. The session will be very participative to provide a practical guide to monitoring and controlling all types of absence.
Due to the nature of this subject we must agree that all discussions during the course will be treated in the strictest confidence and that people should be allowed to contribute only as much as they feel comfortable sharing with the group.
Content: Tracking attendance; Coping with an empty space; Return to work interviews; Legal aspects of absence.
£75.00 (each / exc. VAT)
Managing Change (BMCH13)
Thursday 23rd January 2014 5pm to 7pm
Tees Valley TBC
The pace of change in organisations is increasing dramatically. Failure to change means failure to survive. A combination of approaches is needed; environmental analysis leading to practical and measurable improvements to process and technique; supported by measures to overcome resistance and engage the workforce. We will look at capacity for leading change, the principles of change management, common pitfalls and how to avoid them, why change fails, phases of change and tools for leading change.
Content: Sources of change; Reactions to change; Phases of change; Why change fails and lessons that can be learned; Overcoming resistance; Planning change inc. Gantt charts
£75.00 (each / exc. VAT)
Managing Conflict (BMC13)
Thursday 20th June 2013 5pm to 7pm
Tees Valley TBC
Conflict can occur in any organisation, the key is to deal with it quickly and appropriately. This course describes the stages in the development of conflict and explains the effects of conflict on individual and team performance at work. It includes recognised techniques a manager could use to minimise and resolve conflict in the workplace and how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict.
Content: Verbal and nonverbal communication skills; Recognising warning signs; Cultural awareness; De-escalation techniques
£75.00 (each / exc. VAT)
Managing Performance (BMP13)
Thursday 21st November 2013 5pm to 7pm
Tees Valley TBC
This course is for potential or new managers, supervisors, or team leaders, or others who want to refresh their knowledge of how to tackle performance or other problems in their team. The workshop addresses the difficulties of isolating and analysing individual performance problems. We will cover simple ways to identify and analyse problems, creating and selecting options, and choosing practical solutions, the difference between fact and opinion, and monitoring and review techniques.
Content: Setting objectives; Coordinating effort and resources; Giving feedback; Monitoring and evaluation; Goal setting; Praising and reprimands;
£75.00 (each / exc. VAT)
Motivating to Perform (BMP13)
Thursday 7th November 2013 5pm to 7pm
Tees Valley TBC
If you dont know the score it is hard to stay interested in the game. By the same token, if people dont get feedback on how they are performing it can be difficult for them to sustain the effort required to contribute effectively at work. This course covers the key principles of motivating people at work, and will also look at organisational performance management and appraisal systems.
Content: Motivation cycle and theories of motivation; Feedback; Appraisals, Recording and Monitoring
£75.00 (each / exc. VAT)
Problem Solving (BPS13)
Thursday 9th January 2014 5pm to 7pm
Tees Valley TBC
This course looks at techniques for analysing and solving practical problems at work. Several models and techniques will be offered to make this easier and clarify issues. It will include the importance of gathering sufficient information to analyse and solve a problem as well as anticipating the consequences of subsequent actions.
Content: Recognising problems and their impact; Gathering and interpreting information; Identifying and selecting possible solutions; Planning and implementing solutions; Monitoring and evaluating outcomes
£75.00 (each / exc. VAT)
Setting and Monitoring Objectives (BSMO12)
Thursday 4th October 2012 5pm to 7pm
Tees Valley TBC
We all have tasks or objectives to complete; the key is to do them efficiently and well. This session will look at how to set SMART objectives and use them to prioritise actions as well as the importance of planning the teams work to achieve objectives and techniques for deciding the most appropriate individual to undertake the activity. It will also look at ways to monitor the objectives and evaluate them to assess if they have been achieved.
Content: SMART objectives; Urgency v importance matrix; Prioritising; Constraints and limitations; Monitoring techniques
£75.00 (each / exc. VAT)
Stress Management (BSM13)
Thursday 6th February 2014 5pm to 7pm
Tees Valley TBC
We cannot guarantee that this course will leave you stress free, but it may give you some extra options, fresh perspectives, and new tools for your tool-kit! It is aimed at employees who may be feeling pressure at work or elsewhere in their lives. We will look at the signs and symptoms of stress, coping under pressure and responding effectively when the going gets tough. It will conclude by giving delegates the opportunity to identify changes that they could make to their coping strategies over the next six months.
Due to the nature of this subject we must agree that all discussions during the course will be treated in the strictest confidence and that people should be allowed to contribute only as much as they feel comfortable sharing with the group.
Content: Nature, symptoms and consequences of stress; Coping strategies: Legal responsibilities;
£75.00 (each / exc. VAT)
Team Resilience (BTR13)
Thursday 27th June 2013 5pm to 7pm
Tees Valley TBC
With Mental Toughness training, we help people to cope with pressure and achieve peak performance. Well now for something completely different, Team Resilience: a way of applying the concepts of mental toughness to teams in transition! Whether it be through restructure, redundancies, or growth, teams are finding that they have a new set of members with some playing different roles from those that they adopted before. Mental toughness principles can help teams make that shift from the known to the unknown, and deal with baggage and resistance, especially when things need to change quickly.
This course will look at how the 4 Cs of mental toughness impact on individuals and the team as a whole and how you can use them to build a strong functioning team.
Content: 4 Cs of Mental Toughness - Control, Challenge, Commitment, Confidence,
£75.00 (each / exc. VAT)
The Mentoring Relationship (BMR13)
Thursday 6th March 2014 5pm to 7pm
Tees Valley TBC
More and more people are recognising the value of mentoring in developing employees to achieve their full potential. This session looks at the nature and role of mentoring and what development outcomes can be met through mentoring. It looks at the importance of building a mentoring relationship and how to agree outcomes. It will also look at barriers to mentoring and ways to overcome them as well as appropriate and inappropriate behaviour.
Content: Mentoring roles, responsibilities and behaviours; Mentoring pitfalls; Effective mentoring techniques; Feedback; Establishing, developing, and ending the relationship;
£75.00 (each / exc. VAT)
Time Management (BTM13)
Thursday 26th September 2013 5pm to 7pm
Tees Valley TBC
This course explores the pressures and demands on the leaders time from the team, the organisation, and themselves. This session helps leaders to identify how their time is used, what pressures are placed upon them, how to defend themselves against time wasters, and how they can make best use of the time available to them. We will look at how to use effective time management to prioritise and achieve objectives, how to set SMART objectives, setting priorities to achieve objectives and avoiding time bandits.
Content: Time usage analysis; Value of time; SMART objectives; Time management techniques; Monkey management; Time bandits
£75.00 (each / exc. VAT)
Pet&r is a trading style of Pet&r LLP, a Limited Liability Partnership registered in England and Wales Reg. Number OC362388